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Away Fans Consultation Meeting

    Home Meetings Away Fans Consultation Meeting
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    Away Fans Consultation Meeting

    By Mo Razzaq | Meetings | Comments are Closed | 11 November, 2019 | 0

    Minutes from Away Fan Consultation Meeting held on Thursday 24th October 2019

    Attendees:

    Bromley Davenport (AVFC), Lee Preece (AVFC), Nathan Thurman (AVFC), Anne Edwards, David

    Michael, Joanne McKibbens, Jonathan Knibb, John Holder, Kevin Pickersgill, Steve Hollyoake, Steve

    Gough, Tom Cole

    Apologies:

    Anton Cuscito, John Perks, Mark McFarland, Max Stokes, Mo Razzaq Stuart Bladen

     

    Away ticket allocations and prices for upcoming matches:

     

    Vs Manchester United – Sunday 1st December, kick-off 4.30pm

    Allocation 3,064

    £30 Adults, £15 Over 64, £22.50 Student & U22, £10 Under 16

    On sale from Monday 28th October

     

    Vs Chelsea – Wednesday 4th December, kick off 7.45pm

    Awaiting allocation and pricing details – TBC

    Due to be on sale Monday 4th November subject to confirmation

     

    Vs Sheffield United – Saturday 14th December, kick off 3.00pm

    Allocation 2,865

    £30 Adults, £25 Over 65, £20 Student & U22, £16 Under 18

    Due to be on sale Monday 11th November subject to confirmation

     

    Vs Watford – Saturday 28th December, kick off 3.00pm

    Allocation 2,204

    £30 Adults, £22 Over 65, £18 Student, £5 Under 19

    Due to be on sale Monday 11th November subject to confirmation

     

    Away ticket sales criteria for matches in 2020

     

    Current away criteria, for away matches in 2019 was decided at the start of the season and we are at

    the point where criteria for the matches in 2020 needs to be decided. It was opened up to the

    consultation group to discuss ideas for the fairest system. Ideas discussed included carrying on with

    basing criteria on last seasons away matches for the remaining away matches, using last seasons

    (18/19) away history and this seasons (19/20) away history or using part of last season’s history

    (from a certain point in the season – eg last 12 matches) and this seasons history. The idea of using

    loyalty points instead of away history was mentioned however the club advised this would cause

    confusion between the current rewards points system and it could not be merged as it would mean

    that fans who do not necessarily have the relevant away history might get preference over regular

    away attendees and could potentially ‘buy’ their eligibility. After a vote at the end of the discussion,

    the majority agreed that using last season and this season history combined will be the best option

    as this rewards loyalty for the championship season in addition to those maintaining attendance in

    the Premier League. Bournemouth will have a separate sales criteria confirmed due to the small

    ticket allocation and in the interest of being fair.

     

    FA Cup Final ticket allocation

    A question was asked about possible FA Cup Final ticket allocation with the increase in season ticket

    sales and memberships. The club advised that while the allocation would likely to be less than the

    amount of season ticket holders we have, the last time in 2015 we allocated tickets based on season

    ticket tenure to ensure fairness in distributing tickets.

     

    Anti-social behaviour at matches

    Recent away games have resulted in numerous instances of bad behaviour of our fans at away

    grounds. Behaviour at Tottenham, Crystal Palace and Norwich have been particularly poor. So much

    so that West Midlands Police have advised that these instances are being brought to the attention of

    away ground safety officers and dedicated football officers and if this trend continues, the club could

    see reductions in ticket allocations and alcohol being withdrawn from sale. The club acknowledge

    that a minority of fans are engaging in bad behaviour, however we will look at ways of

    communicating /educating fans and reminding them of the consequences the club face if problems

    continue.

     

    Issues with online sales

    One of the group mentioned issues they were experiencing online when trying to select seats

    whereby seats would initially show as available but then would not add to the basket with the error

    message ‘seat no longer available’. The club confirmed that this is a case of so many fans being

    online at the same time all selecting seats. Seat availability when you first log in is a snapshot of

    what is available at that particular time and fans are continually selecting and de-selecting seats all

    the time.

     

    Collection of tickets at away grounds

     

    The question was asked if the forced collection of selected tickets at away grounds would continue.

    Following the last consultation meeting, the club indicated that this was an option we would explore

    this season to ensure that only fans who are assigned to match tickets are using them. The only way

    to enforce this policy is to randomly select fans to collect at the away club and provide ID. A recent

    trial of this at Norwich City proved very successful and the club will continue this throughout the

    season subject to the away clubs being happy to assist us. Concern was raised about forms of ID as

    not everyone has photo ID but the club explained that the only way someone at an away club can

    verify a supporter is genuine is by providing photo ID. The club would look at any individual instances

    should they arise however this policy will apply to all supporters in the interest of clamping down on

    the unauthorised passing on of match tickets.

     

    Contradicting Twitter messages

    It was raised that the number of available tickets communicated via AVFCSupport (Twitter) and what

    is available to view on the online system is different and therefore leading fans to be confused about

    how many tickets are left. The club confirmed that not all tickets are released for sale on the first

    sale date as there are selling orders that the club are obliged to follow. In addition to this the club

    will naturally sell one block before another in some instances so that ticket fulfilment can happen

    sooner and operate more efficiently.

     

    Internet sales on various unauthorised websites

    Noticeably more so this season, the club have noticed an increase in the number of unauthorised

    ticket sales. The club advised that we take action against any supporter who is found to be passing

    or selling tickets to other supporters. We constantly monitor social media for instances of

    unauthorised sales. Tickets are strictly non-transferable and should a supporter not be able to

    attend, they can return the ticket to the Ticket Office for a refund providing they are within the

    refund deadline date which is advertised.

    avfc

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